Pharmacy Operations Support Specialist NE
Springfield, Missouri, United States of America Guardian Pharmacy of Missouri is part of the Guardian Pharmacy Services network and prides itself on its customer service.
Each team member plays an integral part in the success of the pharmacy.
Assist supervisors in day-to-day coordination and management of operational activities, with a focus on interface and data management.
Assist with development and maintenance of data management tools to assist the teams with operational efficiency.
Monitor, control, and manage business operations to meet customer expectations and company goals.
Liaise between customers and management to ensure smooth operations and delivery.
Responsible for building a positive working relationship with all customers by resolving issues/problems.
Focus on customer satisfaction through successful and effective interface maintenance, EMAR/EHR vendor management.
Attributes Required:
Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation Relational - ability to build relationships with business unit management and become trusted advisor Strategy and Planning - ability to think ahead, plan and manage time efficiently Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level Team Oriented - ability to work effectively and collaboratively with all team members Essential job functions (include the following):
Serve as team lead on interface implementation projects.
Provide assistance in pharmacy operations on an as needed basis.
Serve as primary contact for eMAR/EHR-related customer and team member inquiries.
Troubleshoot system interface-related problems and act as an intermediary and guide for both internal IT and customer staff/IT.
Develop dashboards and reports for monitoring/improving workflow across all areas of operation.
Courteously respond to calls from customers, routing them as appropriate to ensure top level service.
Act as liaison with pharmacy operations to maintain high level of service to customers, following all service-related issues through to resolution.
Maintain customer relationships and perform as an expert advisor to facilitate problem-solving with the goal of 100% customer retention.
Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service and on-boarding of patients.
Serves as a project lead or resource on a variety of operational focused projects.
May be responsible for training customer staff and internal staff on an as needed basis.
May mentor, train or supervise staff.
Other essential functions and duties may be assigned as needed Education and/or Certifications:
High School Diploma or GED required Skills and
Qualifications:
3+ years of related experience (advanced degree may substitute for experience) Advanced computer skills (including Power BI, Outlook, internet, and Microsoft Office); EMAR/EHR system experience (Quickmar, Accuflo, AHT, PCC, etc); pharmacy operations system experience preferred/required Ability to work independently and deliver to deadlines Ability to solve problems with minimal direction Great attention to detail and accuracy Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines Quality minded; motivated to seek out errors and inquire when something appears inaccurate Work Environment:
Requires up to 25% travel, by air and ground.
Ability to work flexible hours Full-Time employees working 30
hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO.
All employees are eligible to enroll in our company matched 401(k) plan.
Recommended Skills Attention To Detail Business Efficiency Customer Relationship Management Customer Satisfaction Dashboard Data Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3s4q4755yrwtb3095h', 'ExternalApply-j3s4q4755yrwtb3095h'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Each team member plays an integral part in the success of the pharmacy.
Assist supervisors in day-to-day coordination and management of operational activities, with a focus on interface and data management.
Assist with development and maintenance of data management tools to assist the teams with operational efficiency.
Monitor, control, and manage business operations to meet customer expectations and company goals.
Liaise between customers and management to ensure smooth operations and delivery.
Responsible for building a positive working relationship with all customers by resolving issues/problems.
Focus on customer satisfaction through successful and effective interface maintenance, EMAR/EHR vendor management.
Attributes Required:
Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation Relational - ability to build relationships with business unit management and become trusted advisor Strategy and Planning - ability to think ahead, plan and manage time efficiently Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level Team Oriented - ability to work effectively and collaboratively with all team members Essential job functions (include the following):
Serve as team lead on interface implementation projects.
Provide assistance in pharmacy operations on an as needed basis.
Serve as primary contact for eMAR/EHR-related customer and team member inquiries.
Troubleshoot system interface-related problems and act as an intermediary and guide for both internal IT and customer staff/IT.
Develop dashboards and reports for monitoring/improving workflow across all areas of operation.
Courteously respond to calls from customers, routing them as appropriate to ensure top level service.
Act as liaison with pharmacy operations to maintain high level of service to customers, following all service-related issues through to resolution.
Maintain customer relationships and perform as an expert advisor to facilitate problem-solving with the goal of 100% customer retention.
Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service and on-boarding of patients.
Serves as a project lead or resource on a variety of operational focused projects.
May be responsible for training customer staff and internal staff on an as needed basis.
May mentor, train or supervise staff.
Other essential functions and duties may be assigned as needed Education and/or Certifications:
High School Diploma or GED required Skills and
Qualifications:
3+ years of related experience (advanced degree may substitute for experience) Advanced computer skills (including Power BI, Outlook, internet, and Microsoft Office); EMAR/EHR system experience (Quickmar, Accuflo, AHT, PCC, etc); pharmacy operations system experience preferred/required Ability to work independently and deliver to deadlines Ability to solve problems with minimal direction Great attention to detail and accuracy Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines Quality minded; motivated to seek out errors and inquire when something appears inaccurate Work Environment:
Requires up to 25% travel, by air and ground.
Ability to work flexible hours Full-Time employees working 30
hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO.
All employees are eligible to enroll in our company matched 401(k) plan.
Recommended Skills Attention To Detail Business Efficiency Customer Relationship Management Customer Satisfaction Dashboard Data Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3s4q4755yrwtb3095h', 'ExternalApply-j3s4q4755yrwtb3095h'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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