Product Support Specialist
Company Name:
TransCore
Product Support Specialist
Location: Springfield, MO
Job Code: 4108
# of openings: 1
Last updated: 7/25/14 4:39 PM
Description
DAT Solutions, a subsidiary of Roper Industries (NYSE: ROP) is seeking a fulltime Product Support Specialist to join our Operations Management Team, in Springfield, MO.
Job
Summary:
The Product Support Rep I position is responsible for assuring customer satisfaction by providing product training and support on all aspects of specific DAT Solutions' software applications. Training and support are provided onsite, by phone and email. A Product Support Rep I will not be working from a script. A high level of product knowledge will be required in managing any and all customer requests.
Essential Duties and
Responsibilities:
o Coordinates the installation of DAT Solutions' software,
o Responsible for training customers on software both onsite and by phone.
o Responsible for planning onsite trips to train customers. Making airline and hotel reservations, renting cars and driving to site.
o Responsible for receiving and answering application support calls by phone and email.
o Responsible for troubleshooting customer systems to determine whether the problem is caused by software or hardware. Resolves problems that do not require programming changes.
o Assists in the development of product documents to include installation guides, release notes, help documents and tutorials for use by customers.
o Works closely with Team Leader and Product Support Manager to test new software, resolve software errors and recommend improvements or enhancements requested by users and customers prior to future software releases.
o Enters and maintains customer requests for software improvements and enhancements in help desk software system.
Required Skills and
Experience:
o 0ne to two years prior technical support experience supporting software products required.
o Transportation industry experience preferred.
o Post high school education required, four year degree preferred.
Other Requirements:
o A clean driving record and the ability to rent and drive a car.
o Need ability to fly on commercial airlines.
About DAT Solutions:
DAT Solutions expertise includes systems integration, design consulting, operations, maintenance, manufacturing, RFID and satellite communications technologies, and extensive Web-based logistics and transportation management systems.
DAT Solutions offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible saving accounts, 401K Life and AD&D insurance, comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
DAT Solutions is proud to support workforce diversity and is a committed equal opportunity/affirmative action employer. We encourage women and minorities to apply.
To learn more about DAT Solutions Please visit us at .
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and resumes are managed exclusively through the Human Resourced Department. DAT Solutions will not consider unsolicited resumes from vendors including search firms, fee-based referral services and/or recruitment agencies.
About DAT Solutions
DAT Solutionshas supported the transportation industry for over 30 years. Today,DAT Solutionsoperates the industry's largest freight marketplace where transportation professionals meet and transact business in the spot market. This marketplace handles 68 million freight loads and trucks per year. In addition,DAT Solutionsacts as a resource for transportation information and trends with its freight rate and analytical products.
DAT SolutionsExtended Network, the industry's largest freight marketplace
High quality industry information analytics
World-class staff devoted to developing and supporting our services and customers
The network offers 68 million freight loads and truck per year
DAT Solutionssets the industry standard for load boards, with unprecedented speed, efficiency and usability
For more information aboutDAT Solutions,
DAT Solutionsoffers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
DAT Solutionsis proud to support workforce diversity and is a committed equal opportunity/affirmative action employer. We encourage women, minorities, veterans, and individuals with disabilities to apply. EEO/AA M/F/Vet/Disability
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and r sum s are managed exclusively through the Human Resources Department.DAT Solutionswill not consider unsolicited r sum s from vendors including search firms, fee-based referral services and/or recruitment agencies.
Are you a returning applicant?
Previous Applicants:
Email:
Password:
If you do not remember your passwordclick here.
Back to Search Results
New Search
Do you know anyone at DAT Solutions?Link will open in new window
Link will open in new window
If you need an accommodation in order to fill out our application, please contact Human Resources at or , and we will work with you to make the appropriate arrangements.
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Terms & Conditions
Privacy Policy
Contact
Product Login
2014 DAT Solutions. All rights reserved. All trademarks are the property of their respective owners.
Estimated Salary: $20 to $28 per hour based on qualifications.
TransCore
Product Support Specialist
Location: Springfield, MO
Job Code: 4108
# of openings: 1
Last updated: 7/25/14 4:39 PM
Description
DAT Solutions, a subsidiary of Roper Industries (NYSE: ROP) is seeking a fulltime Product Support Specialist to join our Operations Management Team, in Springfield, MO.
Job
Summary:
The Product Support Rep I position is responsible for assuring customer satisfaction by providing product training and support on all aspects of specific DAT Solutions' software applications. Training and support are provided onsite, by phone and email. A Product Support Rep I will not be working from a script. A high level of product knowledge will be required in managing any and all customer requests.
Essential Duties and
Responsibilities:
o Coordinates the installation of DAT Solutions' software,
o Responsible for training customers on software both onsite and by phone.
o Responsible for planning onsite trips to train customers. Making airline and hotel reservations, renting cars and driving to site.
o Responsible for receiving and answering application support calls by phone and email.
o Responsible for troubleshooting customer systems to determine whether the problem is caused by software or hardware. Resolves problems that do not require programming changes.
o Assists in the development of product documents to include installation guides, release notes, help documents and tutorials for use by customers.
o Works closely with Team Leader and Product Support Manager to test new software, resolve software errors and recommend improvements or enhancements requested by users and customers prior to future software releases.
o Enters and maintains customer requests for software improvements and enhancements in help desk software system.
Required Skills and
Experience:
o 0ne to two years prior technical support experience supporting software products required.
o Transportation industry experience preferred.
o Post high school education required, four year degree preferred.
Other Requirements:
o A clean driving record and the ability to rent and drive a car.
o Need ability to fly on commercial airlines.
About DAT Solutions:
DAT Solutions expertise includes systems integration, design consulting, operations, maintenance, manufacturing, RFID and satellite communications technologies, and extensive Web-based logistics and transportation management systems.
DAT Solutions offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible saving accounts, 401K Life and AD&D insurance, comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
DAT Solutions is proud to support workforce diversity and is a committed equal opportunity/affirmative action employer. We encourage women and minorities to apply.
To learn more about DAT Solutions Please visit us at .
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and resumes are managed exclusively through the Human Resourced Department. DAT Solutions will not consider unsolicited resumes from vendors including search firms, fee-based referral services and/or recruitment agencies.
About DAT Solutions
DAT Solutionshas supported the transportation industry for over 30 years. Today,DAT Solutionsoperates the industry's largest freight marketplace where transportation professionals meet and transact business in the spot market. This marketplace handles 68 million freight loads and trucks per year. In addition,DAT Solutionsacts as a resource for transportation information and trends with its freight rate and analytical products.
DAT SolutionsExtended Network, the industry's largest freight marketplace
High quality industry information analytics
World-class staff devoted to developing and supporting our services and customers
The network offers 68 million freight loads and truck per year
DAT Solutionssets the industry standard for load boards, with unprecedented speed, efficiency and usability
For more information aboutDAT Solutions,
DAT Solutionsoffers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
DAT Solutionsis proud to support workforce diversity and is a committed equal opportunity/affirmative action employer. We encourage women, minorities, veterans, and individuals with disabilities to apply. EEO/AA M/F/Vet/Disability
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and r sum s are managed exclusively through the Human Resources Department.DAT Solutionswill not consider unsolicited r sum s from vendors including search firms, fee-based referral services and/or recruitment agencies.
Are you a returning applicant?
Previous Applicants:
Email:
Password:
If you do not remember your passwordclick here.
Back to Search Results
New Search
Do you know anyone at DAT Solutions?Link will open in new window
Link will open in new window
If you need an accommodation in order to fill out our application, please contact Human Resources at or , and we will work with you to make the appropriate arrangements.
Site Map
Terms & Conditions
Privacy Policy
Contact
Product Login
2014 DAT Solutions. All rights reserved. All trademarks are the property of their respective owners.
Estimated Salary: $20 to $28 per hour based on qualifications.
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